Our Terms and Conditions

These Terms and Conditions govern your use of winocasino-gb.uk, operated by Wino Entertainment N.V. under a licence issued in Curaçao since 2017. By opening an account with us you enter a binding agreement, so please read every section below before you play.

When You Accept Our Terms

You accept these Terms the moment you tick the acceptance box during registration and each time you log in and place a wager afterwards. Acceptance takes effect immediately and applies to your entire relationship with us, including every deposit, bonus and withdrawal on our platform.

If we publish a revised version, the date at the top of this page changes and the new text governs from that moment. Continued play after an update counts as fresh acceptance, so revisit this page from time to time. We recommend saving or printing a copy for your records.

Who May Register With Us

You may register only if you are at least 18 years old, or the legal gambling age in your jurisdiction if higher, and you are not resident in a restricted territory. Registration is limited to one account per person, per household, per shared IP address and per payment method.

• You confirm that all details you submit, including your name, date of birth and address, are accurate and belong to you.
• You must not hold accounts with any of our sister brands that share the same payment details or identity.
• We verify every new account against our own records before real-money play begins.
• Residents of the following territories may not play with us: the USA, Spain, France, the Netherlands, Belgium, Italy, Israel, Iran and North Korea.
• Employees of gaming operators and their immediate families may not register.
• We may request a photo ID, proof of address and payment method verification at any point under our KYC obligations.

Deposits, Withdrawals and Verification

You can fund your account with Visa Debit, Mastercard Debit, Trustly, Paysafecard, Apple Pay, Skrill, Neteller, MiFinity, Jeton or the cryptocurrencies we support. We charge no fees on deposits or withdrawals, although your payment provider or wallet may apply its own.

Before your first withdrawal we complete full KYC verification: a valid photo ID, a recent proof of address and confirmation of your payment method. Review takes up to 72 hours, and once cleared later withdrawals are processed within 0 to 72 hours depending on the method chosen.

Dormant accounts

If you do not log in for twelve consecutive months we treat the account as dormant. We will attempt to contact you at your registered email address, and if we receive no response within the period stated in that notice a monthly administration fee may apply to the remaining balance until it is depleted or you return.

How We Handle Bonuses

Every bonus we run, from the welcome package to weekly cashback and tournament prizes, is governed by these Terms plus the specific rules published on the promotion page. Where the two conflict, the promotion rules prevail for that offer only.

Bonus funds are not withdrawable cash. They convert only after you complete the wagering requirement stated in each offer, within its validity period. Funds expire once that window closes.

• You may hold only one active bonus at a time unless a promotion states otherwise.
• While a bonus is active, the maximum permitted bet per spin or round is capped; placing larger bets can void the bonus and any winnings tied to it.
• Wagering contribution varies by game type, and certain titles are excluded from bonus play altogether; check the promotion page before you spin.
• Bonus misuse, including deliberate low-risk betting patterns designed to grind through wagering, forfeits all bonus winnings.
• Promo codes are single-use per person and expire on the date given at issue.
• We may decline or reclaim a bonus where we identify play inconsistent with its intended recreational purpose.

Conduct We Do Not Permit

Our platform exists for genuine recreational play, and the conduct below breaches that agreement. If we detect any of it, we may void wagers, forfeit balances, close the account and report the matter to the relevant authorities or payment networks.

Fraudulent or criminal activity of any kind, including stolen payment details and false KYC documents, ends the relationship immediately and may trigger legal action. We also reserve the right to withhold withdrawals pending the outcome of an investigation.

• Chargebacks or payment disputes raised after goods, in this case wagers, have been consumed.
• Multi-accounting to claim welcome offers or multiply promotional value.
• Collusion with other players against the house or against other customers.
• Bots, scripts, automated tools or any software that interferes with fair play.
• VPN, proxy or other geo-masking used to appear in a permitted territory.
• Exploiting software errors, mispriced odds or interrupted game rounds.

Your Right to Set Limits

You can set daily, weekly and monthly deposit limits, loss limits and session reminders in your account settings, and reality checks appear on screen at intervals you choose. Limits take effect immediately when you lower them; increases apply only after a cooling-off period.

Self-exclusion is available for a fixed term you select, minimum six months, during which we close your access and remove you from marketing lists. A shorter cooling-off break of one to thirty days is also available. To self-exclude, contact our support team through live chat or email and we will act on the request without delay.

We also train our staff to notice signs of gambling harm, and where those signs appear we may contact you directly, suggest limits or, in serious cases, suspend the account while we verify your wellbeing. Free, confidential help is available from GamCare, BeGambleAware and GAMSTOP, and UK players can register with GAMSTOP to block all licensed operators at once.

Closing Accounts and Raising Disputes

You may close your account at any time, for any reason, by contacting support. Withdraw any balance above the minimum first, because after closure the balance is returned through your original deposit method and the process can take longer while verification is completed on our side.

If something goes wrong, raise it with our live chat team, available 24 hours a day, or email [email protected] with your account details and a description of the issue. We aim to acknowledge every complaint within 24 hours and to resolve it within a reasonable period, with a written outcome sent to you.

Any dispute that our support team cannot settle falls under the laws of Curaçao, whose courts have exclusive jurisdiction, and nothing in these Terms limits your statutory rights as a consumer in your country of residence.

Updating These Terms

We review these Terms regularly and may revise them to reflect changes in law, licensing conditions, payment processing or the games we offer at Wino Casino. The current version always sits on this page with its effective date, and it replaces every earlier version from that date forward.

For material changes that affect your rights or obligations we notify registered players by email or through a site notice at least seven days before the changes take effect. If you continue to play after that date, the revised Terms apply to you; if you disagree with them, you may close your account before the change takes force.

Frequently asked questions

How old do I have to be to play at Wino Casino?

You must be at least 18 years old, or the higher legal gambling age of your jurisdiction, and we verify your date of birth during KYC before your first withdrawal.

Can I open a second account for bonuses?

No. One account per person, household and IP address is permitted, and duplicate accounts used to multiply promotional value are closed with all related winnings forfeited.

How long does withdrawal verification take?

KYC review takes up to 72 hours. Once verified, most withdrawals are processed within 0 to 72 hours depending on the payment method you choose.

Can I close my account whenever I want?

Yes. Contact our support team at any time and we will close the account and return any balance above the £18 minimum through your original deposit method.