Responsible Gaming at Wino Casino
We hold a Curaçao licence (8048/JAZ2017-067) and treat gambling as paid entertainment, never as income. This page lists every protection tool on your account, how to switch each one on in under a minute, and where to find free, confidential help in the UK. Nothing here is hidden in small print: limits apply instantly, and asking for help carries no judgement from us.
How We Protect Your Play
Proactive monitoring and checks
We monitor play patterns across the site for early indicators of harm, such as sharp increases in deposit frequency, session length or failed deposits in a short window. When our systems flag a pattern, a trained member of our safer gambling team reviews the account and, where appropriate, contacts you with options rather than warnings.
Reality checks appear on screen every 30, 45 or 60 minutes, your choice, showing total time played, net position for the session and a one-click exit. Our customer support team operates 24/7 and every agent completes safer gambling training before handling accounts.
Warning Signs to Watch For
Problem gambling rarely announces itself. These signs come from the screening criteria used by GamCare and the NHS. If two or more feel familiar, act on one of the tools below today.
- Chasing losses with larger or more frequent bets to win money back
- Hiding your play from family or friends, or lying about time spent gambling
- Borrowing money, using credit or delaying bills to fund play
- Gambling for longer than planned, or being unable to stop a session
- Mood changes: irritability, anxiety or restlessness when not gambling
- Gambling to escape stress, grief or low mood rather than for fun
- Neglecting work, study or relationships because of sessions
- Withdrawing from balances and redepositing repeatedly within hours
Tools You Can Set Today
Seven controls, all self-service
Every tool below is free, applies instantly and sits under My Account, then Responsible Gaming. You do not need to contact support or explain your reasons to anyone.
- Deposit limits: cap how much you can deposit per day, week or month, effective the moment you confirm it
- Loss limits: set a maximum net loss for a period, calculated after wins are deducted
- Wagering limits: restrict the total amount you can stake per day or week across all games
- Session timeouts: take a short break of 24 hours or 7 days with one click, after which the account reopens automatically
- Reality checks: on-screen pop-ups every 30, 45 or 60 minutes showing session time and net result
- Cooling-off periods: pause your account for 30 days, with no marketing contact during the pause
- Self-exclusion: block access to your account for 6 months or permanently, our strongest protection
Self Exclusion and Your Balance
Durations and immediate effects
We support five exclusion durations: 24 hours, 7 days, 30 days, 6 months and permanent. The moment an exclusion begins, your account closes to play and deposits, we stop all marketing emails, SMS and bonus offers, and any attempt to open a new account with your details is blocked.
Open bets already placed are settled normally and winnings are credited to your balance. You can withdraw your remaining balance at any time during the exclusion via Visa Debit, Mastercard Debit, Trustly, Skrill, Neteller, bank transfer, Bitcoin or Ethereum, with withdrawals processed within 0 to 72 hours. We never withhold funds because of an exclusion.
Reactivation is never automatic for exclusions of 30 days or longer. At the end of a 24-hour or 7-day timeout the account reopens on its own. For a 30-day cooling-off, you log in on the expiry date. For a 6-month exclusion, you must contact [email protected] after the term ends and complete a return-to-play review, including a 24-hour waiting period before access resumes. Permanent exclusions are irreversible and we will not reopen them on request.
| Duration | Reopening |
|---|---|
| 24 hours | Automatic at expiry |
| 7 days | Automatic at expiry |
| 30 days | You log in after the term ends |
| 6 months | Email request plus review and 24-hour wait |
| Permanent | Never reopened |
Keeping Under 18s Out
Verification before you withdraw
Our licence requires that no one under 18 holds an account. We verify age through photo ID, proof of address and payment method verification before your first withdrawal, and we run re-verification checks whenever account details change. Accounts with inconsistent or borrowed documents are closed and balances returned to the verified source of funds.
If minors have access to your devices, install parental control software such as Net Nanny, Qustodio or CyberPatrol and keep your login details private. Filtering tools like GamBlock also block gambling sites at device level. No child should be able to reach a casino lobby through a device you own.
Free Help Beyond Wino Casino
Independent UK support
Our tools manage access. These organisations help with the causes. All are free, confidential and open to you or a family member affected by someone else's gambling.
| Organisation | Contact |
|---|---|
| National Gambling Helpline (GamCare) | 0808 8020 133, gamcare.org.uk, 24/7 |
| BeGambleAware | begambleaware.org, free information and live chat |
| GAMSTOP | gamstop.co.uk, free UK-wide self-exclusion from all licensed sites |
| Gamblers Anonymous UK | 0207 384 3040, gamblersanonymous.org.uk |
Talk to Our Safer Team
Our live chat runs 24/7 and has a dedicated safer gambling queue: type 'responsible gambling' at the start of your message and you are routed to a trained agent, not a general operator. You can also write to [email protected] with the subject line 'RG' and we will respond within 24 hours.
Asking for a limit, a break or an exclusion is a routine request in our eyes. We would rather help you set a £10 weekly deposit cap today than read about a lost night next month. Whatever you decide, your account, your rules.
Frequently asked questions
Can I lower my deposit limit instantly?
Yes. Lowering any limit takes effect immediately under My Account, Responsible Gaming. Increases take 24 hours to apply and require you to confirm the change again once the waiting period ends.
Will I lose my balance if I self-exclude?
No. Your balance remains yours. Open bets settle normally and you can withdraw funds at any time during the exclusion through any of our available withdrawal methods.
Does GAMSTOP cover my Wino Casino account?
GAMSTOP blocks all UK-licensed gambling sites for your chosen period. Register at gamstop.co.uk and also contact our support team so we can apply the matching exclusion on your account directly.
Can someone else set a limit on my account?
For privacy and legal reasons, only the account holder can set or change limits. However, family members can contact GamCare for guidance on supporting someone else's play.